Not connected to internet

[Veronica]

When I try to login, it says I am not connected to the Internet, but I am. Please tell me what tondo. Thanks.

Veronica

[jguerdat]

First, what are you trying to do, on what device, OS as well as whether you're using the app or a browser?

[JamesC]

Veronica,

It would also be helpful to know how you are connected to the internet. If using the Arlo mobile app on a mobile device, are you connected via WiFi or 4g? Do you get the same results regardless of which connection you use?

JamesC