Not able to connect to app via cell data

[Joeflores209]

Hello I’m able to connect to the arlo app via WiFi connection and it works great. What I really want to know why I’m not able to connect to the app via cell data because I was able to before and live stream my cameras in real time. Since I downloaded the latest version of the app I have not been able to connect at all with my cell data when away from the house or even standing right next to the router and base station. A security system is mostly to be used while you are away from the house and I can’t even use it while I’m off WiFi when I’m at the house. PLEASE HELP ME WITH THIS PROBLEM ASAP!!!!!!!!!!!!

[jguerdat]

Inability to use cell service to connect to Arlo is a phone problem, not Arlo's. Make sure you have cell data enabled. Use a different device to check. Reboot the phone and reinstall the app.

[StephenB]

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@Joeflores209 wrote:
Hello I’m able to connect to the arlo app via WiFi connection and it works great. What I really want to know why I’m not able to connect to the app via cell data because I was able to before and live stream my cameras in real time. 

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Did you check the app settings?  For instance, with iOS if you go into the iOS settings and then select the app, you'll see a toggle for cellular data.  If that's enabled, it should connect.