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Recently my e mail notifications have stopped working. I have rebooted my base station, have checked my profile account and have checked my notifications page. My e mail has been confirmed and my notifications have been checked off. I'm not sure what else to try. Any help would be greatly appreciated.
Thanks,
Wendy
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If you click on the Contact Support at the bottom here and do the same thing on the new page that opens, a thrid page should give you options for phone or chat. Are you seeing that?
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Be sure to check your spam folder, too. What is your email provider? Some have been known to block Arlo emails until you contact them. Add a second email address to your notifications and see if that works.
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Hi there,
Thanks so much for the suggestions. I have been receiving e mails notifications for the past 2 years and then it just stopped. I checked my spam folder just in case and I added a new e mail account which didn't receive any notifications either. The e mail I have been using for the past two years is hotmail, and I tried to add a g mail account but it didn't seem to want to add that either. I saved the changes once I added the new e mail address.
Thanks so much for the ideas though!!
Wendy
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Check your modes and rules to ensure that email notifications are still checked. If so, uncheck, save and re-check the box and save again. Maybe that will get it going.
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Thanks again.... already tried that too. So do appreciate it though.
Wendy
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Open a case with support here.
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I'm having the same problem
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Hi,
I'm not sure how to do that. If I go to support I either see the general support page or the button to start a live chat. I've tried a number of times to do a live chat but there is no answer. I'm not sure how to "open a case with support."
Thanks,
Wendy
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Hey @disbanded,
Are you still having any problems after the steps that jguerdat gave out?
Hey @Wencon14,
Have you tried using a different email account to see if you are receiving the notifications through the other account other than Gmail? And try to see if you can whitelist "@arlo.com".
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If you click on the Contact Support at the bottom here and do the same thing on the new page that opens, a thrid page should give you options for phone or chat. Are you seeing that?
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