No history VMC2030, PRO 2 on VMB4000

[gtilles]

I had 7 day free rolling storage and it had been working fine.

The widgets when clicked should show my history but the wait curser just spins.

The feed is working and the calendars have blue dots denoting there is recordings.

I have rebooted the VMB4000 and I have tried removing and readding one of the camera but still no luck with the history. I have 5 cameras. 4 VMC2030 and 1 Pro 2.

I had at one point a spotlight that was on a trial but that ended, I just want to go back to what I had...

[ShayneS]

The team identified the cause and a fix is in the works. I will provide updates when I have more info. 

[ShayneS]

The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.

[ShayneS]

Thank you for the feedback on this. I let the team know and I will report back with more info as soon as possible. 

[gtilles]

just sent a new file.

[ShayneS]

@gtilles 

Thanks, I'll add that too. 

[ShayneS]

@TracyChris 

I tried to make a change in the backend as before. Can you reboot your base station to see if that worked? If not I will escalate this for you. 

[ShayneS]

Is this occurring with all your devices? 

[ShayneS]

@LocVu 

Are you still experiencing this symptom? I see you have recordings from 4/29.

[TracyChris]

Hi Shayne,

Thanks for looking into this.  I unplugged the base station & plugged it back in.  The problem is still the same.
I can see recordings under the feed tab but not under the individual devices, separated.

If one has high activity it's a ton of scrolling to monitor what's happening on other devices.  Can be highly worrisome & stressful if you need to look at something for security reasons.

[ShayneS]

@TracyChris So your recordings have not disappeared? Can you provide a screenshot of the screen you're referring to and instructions on how to replicate the symptom you are describing. 

Thanks

[TracyChris]

I'll attach what I see when I click the device  - the recordings never come up underneath,

on the bottom half of the screen, only an eternally spinning icon and some odd flashes of light & stripes of color as it malfunctions. 

[ShayneS]

@chrislbutta Do you have a screenshot of this number section? 

[chrislbutta]

I do, but i can't seem to load here

[jguerdat]

Make sure it's a .PNG or .jpg (not .jpeg - rename the file to .jpg).

[chrislbutta]

[chrislbutta]

See the number 2? I used to be able to tap that video and it would show the last 2 videos recorded through Devices. Now I have to go to feed and find those 2 videos.

[chrislbutta]

[StephenB]

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@chrislbutta wrote:

See the number 2? I used to be able to tap that video and it would show the last 2 videos recorded through Devices. Now I have to go to feed and find those 2 videos.

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In my browser (Edge on a Win 11 laptop) it shows me this when I click on the count (images are masked):

What browser are you using?

[chrislbutta]

using chrome version 136.0.7103.48

[chrislbutta]

I used to see what you see, now when I hit the number button, its says "THERE ARE NO EVENTS FOR THIS DAY" but clearly there is.

[StephenB]

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@chrislbutta wrote:

I used to see what you see, now when I hit the number button, its says "THERE ARE NO EVENTS FOR THIS DAY" but clearly there is.

---

Have you tried clicking on a couple of the days in the calendar?

[chrislbutta]

yes

[ShayneS]

@chrislbutta 

Can you provide a screenshot of the error message or how it shows blank on the page after clicking the recording counter.

[chrislbutta]

[ShayneS]

@chrislbutta 

Perfect, Thank you. I will inquire about this with the team and I will report back as soon as possible. 

[chrislbutta]

Ok thank you, I will be patiently waiting.

[ShayneS]

@chrislbutta 

Is this also occurring on the web and the mobile app? If on mobile app as well, is this Android or iOS?

[chrislbutta]

Yes, Android mobile app and computer