No german support available --> Help needed to receive invoices on german system of ARLO

[Thomas_KTO]

Hello, we are a b2b customer in Germany. Since two months we do not receive any invoices but we need them urgently in order to do our accounting. Sadly there seems to be NO german support at all: no phone hotline, no contact form, no email contact, even the chat seems to be available just temporary. If a wonder is happening and you can use it, you start feeding the chat bot in order to reach a real person contact and at the end you get kicked out because there is no real person available. At the end it seems that there is NO way to get in contact with the german support at the moment at all. So we tried to get in contact with the english support. They also blocked us, because we have to use the german support (that does not exist). The support is country-specific. If we log into our german account there also is no option to download our check any bills. This drives us crazy. PLEASE, ARLO - whoever of you is reading this: get in contact with us and solve our problem. We need those invoices urgently. The fact that there seems to be no german support at all is desastrous for a security company like Arlo is. Anyone who can help us solving this issue?

[JamesC]

Thomas_KTO,

You can contact support in your region by logging in to the Arlo app and navigating to Settings > Support. From there you can open a support ticket.

Additionally, you can access your Arlo invoices by following the instructions listed here: https://kb.arlo.com/000063286/How-to-access-your-Arlo-Secure-subscription-billing-history-invoice-an...

JamesC