Arlo|Smart Home Security|Wireless HD Security Cameras

No free Ethernet port on AT&T u verse router

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arowlandtx
Follower
Follower

What are my options on hooking smart home base station when I don't have a free port on my u-verse router?

 

andy

7 REPLIES 7
Showguy
Virtuoso
Virtuoso
nmto
Aspirant
Aspirant

have u be able to connect with u verse... i cannot. my router sync. the camera do not stay connected  and i cannot sync the camera to base none of the 3.

 

JamesC
Community Manager
Community Manager

nmto,

 

Welcome to the community! When you connect the Arlo base station to your router do you get a solid green internet LED? What steps have you already taken and what is indicating that the process is failing. Please let me know so that I can further assist you!

 

JamesC

Kyleresq
Tutor
Tutor
I'm in the same boat. I got a new Arlo system yesterday. I have AT&T universe. I did have an open U-verse port and the system set up in about five minutes. It worked great last night and then this morning it's telling me there's no Internet. I have tried to remove the base, reset it to factory settings, nothing is working. I'm able to plug my laptop into the uverse router and I have no issues with Internet connectivity. Hopefully somebody can give me an answer otherwise I'm going to have to switch to a different system.
jguerdat
Guru Guru
Guru

What about the LEDs on the base station?  Are they on - what color?

Kyleresq
Tutor
Tutor
I have a yellow for internet. The others are green.
Kyleresq
Tutor
Tutor

I don't know if this is a coincidence but my AT&T uverse service just went down. I got a message advising me that my network settings had changed and prompting me to reboot the router. Ever since I have done that, it tells me that AT&T uverse service is not available and to please try again later. I contacted their 800 number troubleshooter and they can't figure out what the issue is. They're sending a tech out tomorrow night. I've unplugged and disconnected the Arlo cameras in the interim in case they are causing the conflict. Anybody have any experience with this?