Arlo|Smart Home Security|Wireless HD Security Cameras

No able to see new camera added on my phone or iPad. Net gear

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Hericfalcon
Follower
Follower

I cannot see 3rd camera added on iPhone or iPad. 

Its synced and my husband can see it on his. 

 

Thank you. 

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Schorschi
Prodigy
Prodigy

Hericfalcon wrote:

I cannot see 3rd camera added on iPhone or iPad. 

Its synced and my husband can see it on his. 


I assume he's got the administrator account and you have a friend account?

 

Make sure he has granted you access to all your cameras.

 

Have him log into his account, go into Settings, then Grant Access, select your account/name. There will be a list of all your cameras. Make sure there is a check mark next to each of them.

 

If your third camera is lacking a check mark then that's probably the reason. Have him set the check mark and don't forget to save the page. When done, log in under your account and you should now see your third camera.