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Solved! Go to Solution.
Accepted Solutions
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This issue should now be resolved.
JamesC
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Same here, I've tried everything from resetting the base system for each of my locations, turning off/on cameras, re-syncing. Videos still not appearing. It's been like this since before 4:12pm PDT, which is one of the last motion detection recordings at remote location. Tried the manual recording but it wasn't working properly either. It takes a long time 20 minutes to show up, if even all.
Looks like Arlo cloud server is on the spritz again. Fortunately, it's been a while since the last time it happened. I am hoping they will find a solution soon.
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We are aware and investigating a potential issue for some customers impacting notifications and video recordings.
For status updates on this issue, take a look here: https://status.arlo.com/
JamesC
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why do we put up with this crap? the app was hosed for 2 months and now no videos? i'm cutting my losses and moving on. somebody has to make them better than this!
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Same here for the past two hours. No current videos in library. Fix, please!
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It looks like May 22 the Blink XT2 comes out. 2 years battery life and a better camera and free clip storage for a year. I'm outta here folks. good luck with your ARLOS!
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I I am having the same issues. It started after 5:00 tonight. No recordings although I am getting notifications.
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We are aware and investigating a potential issue for some customers impacting notifications and video recordings.
Our team is actively investigating this and will provide an update as soon as possible. We appreciate your patience and apologize for the inconvenience.
For status updates on this issue, take a look here: https://status.arlo.com/
JamesC
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Been receiving notifications of events, but no recordings in library. Even the still on each device shows the event. I've tried resetting base and removing devices and re-adding them. Cannot see videos on libray on website, and iOS.
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We are aware and investigating a potential issue for some customers impacting notifications and video recordings.
Our team is actively investigating this and will provide an update as soon as possible. We appreciate your patience and apologize for the inconvenience.
For status updates on this issue, take a look here: https://status.arlo.com/
JamesC
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I don't have CVR sub but my Arlo Pro 2 recordings aren't showing up in the library be it motion or manual recording. This just started to happen today!
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I am getting notifications but no videos. I hope when you finally fix the problem my videos appear. You need to figure the problem out soon. This has been going on for to long.
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I am also having issues today, just went out to get mail to check and no video
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have same issue. Watching for the fix
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I see it on both the original Arlo and Arlo Pro 2. 😞
Thank you for reading and hopefully answering soon. 🙂
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This issue should now be resolved.
JamesC
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Their stock is plummeting and I am not surprised with all these outages. I am no longer recommending anyone to use Arlo. Get the Ring system instead...
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So you fix the problem, but where are my missing videos.? Get your act together Arlo. Your service here lately has sucked.
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Support, we also had this issue this morning at 9am EST where our camera did not detect motion nor did it record. Would the fix that was implemented have resolved the issue by 9am EST on May 18th? We did experience issues last night as well as people have indicated in this forum.
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