No Notification or Recording in Feed in new Arlo Secure App

[Lynngoodwin23]

Help.  I get no notification or recording in my “feed”. All other functions of the cameras are working. My system is comprised of 4 cameras (3 Pro and 1 Pro2) and a base station. Everything was working perfectly until I migrated to the new Arlo Secure app a few days ago. I have also subscribed to Arlo Secure-multi camera and that did not solve the problem. I was required to migrate to the new app in order to add my wife back to the account because she got a new iPhone. We use these cameras to monitor our summer home so no one is physically at the location to do trouble shooting. I am aware that Arlo has issued an “end of life notice” for  my cameras. This should not have affected my system that was working perfectly until I installed the new app. Any thoughts are welcome.

[jguerdat]

Old modes don't transfer to the new interface. Go to Routines, make sure Modes is selected and click on the 3 dot menu at the top right. That gives you a gear on each mode. Tap the gear and set up the mode as desired. You can then top on Done at the top right. If needed, select Automations to build a schedule and/or geofencing.

[Lynngoodwin23]

Thanks for your help. I followed the steps you suggested. I won’t know if they worked until I get some motion on the cameras over the next few days, so stay tuned. I also noticed that my new Arlo Secure subscription lists only 4 devices ( the four cameras) as “participating” and not my base station. I cannot find a way to add the base station to the subscription if that is necessary. Thank you again for your help. 

[StephenB]

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@Lynngoodwin23 wrote:

I cannot find a way to add the base station to the subscription if that is necessary. 

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That isn't needed.  Subscriptions are for the cameras.

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@Lynngoodwin23 wrote:

I won’t know if they worked until I get some motion on the cameras over the next few days, so stay tuned. 

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You can test recordings by making a manual recording when livestreaming.

[Lynngoodwin23 · Accepted solution]

Setting up my cameras in mode fixed my problem.  I am now getting notifications and recordings. Thanks for your help.