New install, cameras sync but dont show up on iPhone

[Jim-Britton]

ive tried multiple times to get cameras to show up. they sync fine, per the lights but no picture shows up on the iPhone6. Tried also from laptop. light are green. Sync process seems to work (flashing blue light) but when light stops flashing blue, there is no camera view.

[Schorschi]

Are you talking about the camera still picture that appears on the camera page for each camera?

I believe you need to have had a recording event or a Live View for that camera before a still picture shows up.

[Jim-Britton]

When they first sync, a snapshot of whatever is in front of the camera should show on the phone (I think). There is nothing.

[Jim-Britton]

I think when the cameras sync, the first thing that should happen is the camera should have a snapshot of whatever is in front of the camera. There's a place for five cameras. I sync the cameras and nothing shows up on the iPhone.

[Eurostarflyer]

I have exactly the same issue, camera and base lights flash and base says camera connected however no picture at all on iPhone 6? Help please

[JamesC]

Jim-Britton, Eurostarflyer

Live streaming the camera following the sync process will update the thumbnail for the camera to what it is pointing toward. Click the play button on the cameras screen for the affected camera. Are you able to live stream the camera? Does the thumbnail update after you end the stream?

JamesC

[Jim-Britton]

The camera is the rather oval looking camera. I don't see a screen or a play button on the camera. Sorry if I seem rather dense. 

[jguerdat]

Sorry, he's referring to using the app or browser interface. When you log in, you should see your cameras on the first screen. Do they show a view of the last thing captured or are any of them just showing a green block suggesting that you can use live view to get that view?

[Jim-Britton]

Ok, I called tech support and they had me up and running in no time. The problem was, I needed to log out, log back in and sync the base station. Once the base station was synced, the cameras came online!

[2Maximhealth]

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Jim-Britton wrote:

When they first sync, a snapshot of whatever is in front of the camera should show on the phone (I think). There is nothing.

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unable to install Arlo on my Iphone

[JamesC]

2Maximhealth,

Is the iPhone connected to the same network as the base station?

JamesC

[2Maximhealth]

Both are connected to ATT9172.  When I hit "GET" on the APP, it went into the think mode and did nothing beyond that.

[JamesC]

2Maximhealth,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC