Arlo|Smart Home Security|Wireless HD Security Cameras
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Night Vision

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pidong
Tutor
Tutor
I have a Arlo camera n it waz working fine. Three days ago changed my camera's batteries because it was weak. Now notice at night on my Android cell phone that the night vision feature no longer works. At night all i can see is a black picture. Please provide a solution. Thanks
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pidong
Tutor
Tutor
I will. Thanks again for ur quick reply.

View solution in original post

7 REPLIES 7
manfredz
Hero
Hero

any chance the night vision somehow got turned off?

TomMac
Guru Guru
Guru

If the IR ( night vision ) is still togggled on.... then reset the camera by pulling and replacing batteries and power button reboot the base unit

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pidong
Tutor
Tutor
Checked the setting n it's on.
pidong
Tutor
Tutor
Hi To Mac,

Thanks for your replying so fast. Tried ur
suggestion, the IR comes on, but the picture is still black. If I shine a light, then I'm able to see a picture of what the camera is aimed at.
pidong
Tutor
Tutor
I replaced it with another wireless camera, and the night vision feature works. Is the 1st camera defective, if yes, how can I get a replacement. It should be still under the 1 year warranty (purchased 9/2016).
jguerdat
Guru Guru
Guru

Open a case with support using the Contact Support link at the bottom here.

pidong
Tutor
Tutor
I will. Thanks again for ur quick reply.