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There is a new dialog box that has just appeared in Library view which requires that a video either be deleted, downloaded, shared or marked as a favourite. I don't want to do any of things - I just want to play the video. Does anyone know why this hurdle has suddenly appeared? is Is it a bug?
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Hi - I found that it worked for me in Safari to go Preferences-Advanced-Show Develop Tab and then clear cache.Good luck!
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I run IOS, Android and PC versions and haven't seen this.... it could be device related.
SO, what OS, OS version, and device are you running??
Morse is faster than texting!
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Hi - it appears in Safari (on Sierra) - but not on iOS as far as I can see.
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You could always put in a trouble ticket to add it to the list...maybe they'll have a better answer ...
Morse is faster than texting!
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Thanks - I'll do that!
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Bilxthebroker,
I am also not seeing what you are describing. The delete, download, share, favorite options are across the bottom of the video when playing back from the library, which is expected but I do not see this as a dialog box.
Could you provide your case number that you have open with support so I can follow this issue more closely?
JamesC
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Thanks James - here's a screenshot. This dialog box pops up when I click on the video - there seems to be no way around it.
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James - the ticket No. is # 27547047.
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Within the last week or so I can no longer play a recorded video from the libary.
There is a pop up menu and it only offers to delete, share, etc the video.
Is there a resolution to this problem?
My cameras were installed 11/15 and I have never had this problem.
Thank you for your help.
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Bilxthebroker, 1017lm
Thank you for the case number. Consider using the Chrome or Firefox web browser, are you seeing the same issue?
JamesC
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I am also having this problem. I can play videos on iPad and iPhone but not on my Macbook.
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Hi - I found that it worked for me in Safari to go Preferences-Advanced-Show Develop Tab and then clear cache.Good luck!
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Thanks for the fix. Everything is back to normal.
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I use Startpage as my brower. I cleared the chache. I am still having the same problem.
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Also, at the the same time the problem started that I could not play videos from the library,
the start and stop times for recording motion changed without me changing them.
I deleted all recording times and re-entered my original recording times more than once, and
this is just another ongoing nuisance.
I know it is a different issue, but could one problem be affecting the other?
I use Mozilla Firefox to get on the internet and then I use Startpage to browse.
I cleared the chache in both.
I am not a computer savvy person. These problems popped up suddenly and I don't know why.
Thank you.
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1017lm,
It sounds like the issue is browser related. If you load the UI in Firefox, do you see the same behavior?
JamesC
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I'm sorry I don't know what UI means.
Best Buy installed the Arlo system in my home.
When I want to check my Arlo library, etc, I click on the Arlo icon from the installer.
Thank you.
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1017lm,
By UI (user interface) I mean logging in to https://arlo.netgear.com/#/login via Firefox directly.
It may be best to contact the Arlo Support Team to troubleshoot further as there may be more in-depth troubleshooting involved to identify the issue you are describing.
Take a look here for additional support options: Arlo Support Team
JamesC
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Thank you very much!
It worked.
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