New batteries but still not working

[LuigiA]

Hi, one of my Arlo cameras lost battery charge really quickly.  Ho hum.  I replaced the batteries but it still shows only 3%.  Replaced them with another set but still showing 3% and the replace batteries message.  Have used new Duracells and new Panasonic batteries.  When I close the compartment I do hear a click.  Any idea So?

[TomMac · Accepted solution]

Some times the battery level gets stuck....

Try a power button reboot of the base ( turn off/ back on ) and see if that fixes it. ( give 2-3 mins to come back , you may have to log out and log back in )

If not , you'll have to pull the cameras batteries, check polarity, reinstall same... the go to settings and pick that camera , use REMOVE DEVICE and then bring the camera back as new ( re-sync )

[LuigiA]

Thanks very much.  Ended up removing and re-syncing and that did the trick.  Top man!