New app update not working

[Thegasworks]

Hi there, arlo has lost contact with the base station after the recent app update. Have tried all usual methods to reinitialise but to no avail. Cannot arm arlo which isn't a nice situation to be in. Can anyone advise a fix please?
Many thanks

[TomMac]

I would think you mean the new andoid update.... ?

I would delete the app, reboot your phone via the power button and then re-install the app.

If above doesn't work, you may have to go back to square one and re-set the whole system and bring it back as new.

[Thegasworks]

Hi there, after the iOS 10.2 update....

I tried to arm arlo this evening and it said it needed to update the app to work, redirecting me to the App Store. The app had no option to update and simply said open.

I'll likely have to start from scratch like you say.

Many thanks for taking the time to reply.

[TomMac]

delete the app and go back to the store and re-install first

[Thegasworks]

Tried that straight away Tom, thanks for the suggestion though.

No worries, I'll setup again tomorrow morning and hope it works... I rely heavily on arlo for security, first night without it since I got it approx one year ago!

Thanks again

[TomMac]

sorry the easy way didn't work

[JamesC]

Thegasworks,

Uninstalling the app and download a fresh version from the app store should resolve this issue. What version of the app is currently installed? Navigate to Settngs > About within your Arlo mobile app and the version should show 2.3.0 (as of 12/22/2016).

JamesC

[Thegasworks]

Hi there, still having issues after update. Seeing two instances of the base station and duplicate cameras. I've reset everything and installed from scratch twice to no avail so there is clearly a software issue. Is there a projected fix for this in the pipeline?

Thanks again,
Mark

[JamesC]

This issue is currently under investigation by the engineering team. I will post an update as soon as I have more information. We appreciate your patience in this process.

JamesC

[Thegasworks]

Thanks for the update;0)

[JamesC · Accepted solution]

This issue has been resolved in iOS app version 2.3.2 please visit the app store and update your Arlo mobile app to this latest version.

JamesC

[Thegasworks]

Hi there,

Many thanks for the update - that's done the trick ;0)

Best regards
Mark