New Iphone 15 shows no cameras, no base station, and no subscription

[fire123049]

I've had cameras and system for several years.  Upgrade our iphones regularly.  I received my iphone 15 and now can't access my old account.  No cameras, nothing.  Not even the subscription I'm still paying.  Tried recycling, resetting re....  Support has been of NO value whatsoever.  If we didn't have so much money invested in an Arlo System covering two homes I'd just switch.  I got hold of someone today who said a technician would call me in 30 minutes.  Nothing.  I waited three hours and nothing.  I see that others have experienced this problem.  Any solutions?

[ShayneS]

Hi @fire123049 

Are you the main account admin or a granted access user? Can you PM me with any other associated emails.