Neither app nor online allows setup

[bstewart]

Just got my Arlo. Tried to set it up via iPhone app. The "Continue" button won't light up once I enter name, password, security question, etc. Quit that and tried online via desktop. Same thing happens. I get to that page and can't continue.

[jguerdat]

You need to be on the same network using WiFi for this to work.  Cell service will be fine once the setup is completed.

[tereso]

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bstewart wrote:

Just got my Arlo. Tried to set it up via iPhone app. The "Continue" button won't light up once I enter name, password, security question, etc. Quit that and tried online via desktop. Same thing happens. I get to that page and can't continue.

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system set up in May 2015 did not use again till now I need to set up iphone

[bstewart]

Thanks. I was on the same network. Even though the computer recognized the base station I couldn't get past the registration page. After several tries I called tech support and while I was on the phone with them it suddently worked! Go figure.