NEW ARLO APP

[kodpkd]

PLEASE,,,, go back to the old app.  This new app update isn't as useful as to old app. It is also very confusing. I have had arlo for many many years now and this new app is not easy to use. It is very difficult to select specific cameras for the 4 different modes that I used to have. I now am only able to have 2 different modes. 

PLEASE!

[BrookeN]

We’ve heard your feedback, and the development team is working hard to deliver a similar custom modes experience that legacy users have come to enjoy while maintaining all the new improvements and features included in the latest version of the Arlo Secure App. We will keep the community up to date as we approach the release of this highly anticipated feature.

Thank you all for your continued feedback in helping make the Arlo experience the best it can be!

For more information about the latest Arlo Secure App, see here: https://www.arlo.com/en-us/new-arlo-secure-app

[balllaj]

Just wanted to add my frustration to this (needed to complain somewhere). I completely agree. What a horrible "upgrade". Would love to get the old one back. 

[geomak78]

I couldn't agree more.  I live with roommates in a split level house.  They live on the upper 2 floors & I live on the lower 2.  I used to be able to set up our geofencing so that when I left, my interior cameras turned on.  Their interior cameras were set up so that they only turned on when both of them left.  Thanks to the update, that is no longer possible.  We've had to turn geofencing off completely because if any of us leave, all the interior cameras turn on.  If you change anything, please change that feature back to the way it was.  It worked perfectly.  It didn't need to be upgraded or changed.

[jguerdat]

This should work regardless of the new UI. First, are both sets of cameras set up as different locations?

[StephenB]

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@geomak78 wrote:

I couldn't agree more.  I live with roommates in a split level house.  They live on the upper 2 floors & I live on the lower 2.  I used to be able to set up our geofencing so that when I left, my interior cameras turned on.  Their interior cameras were set up so that they only turned on when both of them left.   

We've had to turn geofencing off completely because if any of us leave, all the interior cameras turn on.  

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@jguerdat is wrong on this working with the new UI.  You have four combinations that you need to work. 

1. Just your interior cameras on (you are away, they are home)
2. Just their interior cameras on (you are home, they are away)
3. both sets of interior cameras on (everyone is away)
4. both sets of interior cameras off. (everyone is home).

Since you only have three modes, you can't get all four combinations to work.  If you are willing to pay for two subscriptions (or use direct access to local storage), you could set up two locations (one upstairs and one downstairs).  Otherwise, you'll need to wait for Arlo to add back custom modes.

[jguerdat]

That's why I asked about locations. Otherwise, @StephenB is certainly correct.