Arlo|Smart Home Security|Wireless HD Security Cameras
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My camera stop sending me notifications check led all set and still not sending me Anyone can help?

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Pstoychev
Aspirant
Aspirant
My camera stop sending me or detected any smart notifications and motions all it’s set up from settings any one can help with this? Thank you
3 REPLIES 3
Streak2
Master Master
Master

Check in mode to make sure that you have push notifications set for that camera and check your subscription - manage cameras to make sure that camera is being included in the plan.

Pstoychev
Aspirant
Aspirant
Camera is i subscription and the notifications is on its very rare to detect person for all day is 7-8 notifications
StephenB
Guru Guru
Guru

@Pstoychev wrote:
Camera is i subscription and the notifications is on 

A couple of tests you can make:

  1. Make sure 2K or 4K livestreaming is disabled (if you have pro3, pro4 or ultras).  Then livestream a camera.  You should be able to make a manual recording during the livestream.
  2. Walk in front of the cameras, and see if motion is reliably detected (both getting a recording and the notification).  If it isn't, then try the motion detection test.  https://kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera