My.arlo keeps timing out?

[JJorda2311]

Why does the my.Arlo website keep timing out?

[jguerdat · Accepted solution]

Always has as a security issue (walk away from the computer while logged in). Doing anything on the site resets the 30 minute timer.

[Sarahpattan]

I am having the same problem but it happens as soon as I press log in. It won’t let me even attempt to log in.

[Bthomasmo]

Same issue. I have a subscription and you can set zones it just shows the spinning in the picture then goes blank. It used to work until last weekend. Now it's worthless.

[Sarahpattan]

I’m super annoyed because our camera is set to record our pregnant mare and I can’t even get logged on to monitor and I can’t get any answers.

[JamesC]

Sarahpattan, Bthomasmo

Is the behavior the same on both the Arlo mobile app and the web client? Are you able to provide a screenshot?

JamesC

[Sarahpattan]

Only when I try to click the link for the invite to see the data. When it takes me to the website and tells me to create an account or log in and I try to log in because I already have an account it gives me the error and yes I’ll get a screen shot.

[Sarahpattan]

This is the error I get even though I click it within 5 seconds of opening this tab.

[JamesC]

Thanks for the screenshot. (removing as this is a public forum and I don't want any of your sensitive information exposed).

Are you trying to share access? If so, try accepting the link using a PC to see if you still experience the same issue.

JamesC

[Sarahpattan]

Awesome that worked thank you so much