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I have one Arlo Q and 4 Arlo Wire-Free cameras hooked up to the same base station. All have worked just fine until recently when the Arlo Q pops up to "Live" when I log on, while the remaining Arlo wireless cameras are stuck on "Getting Status". Thats as far as they go, never changing over to "Live" option. I have restarted the base station several times and all 4 Arlo wireless units have brand new batteries. Thanks in advance. Jeff
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Same here !I have 4 wire free cameras and 2 Arlo Q,
it started last night, all the arlo wire-free cameras have gone dark with "Getting status..." on the screen. but arlo Q still working.
if runs out battery, they should not run out at the same time, as all 4 of my arlo Q have battery from range 30%--65%.
Is there any one could help us please ?
Thank you in advance
Naomi
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Tracy
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I'm not having any problems. Have you tried both the app and a browser? Does one work?
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Both the app and browser do the same (Arlo Q connects just fine, but not the wireless Arlos), but the message is different. My browser says "Failure to connect" while the app says, "Getting Status"??
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Consider rebooting your base station using the on-off button. Allow the base station to come back online with a solid green power and internet LED. Are you still seeing the same behavior?
JamesC
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Tracy
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