My Arlo wireless cameras are stuck on "Getting Status" when I log on to view. They never goto "Live"

[JeffreyCPopp]

I have one Arlo Q and 4 Arlo Wire-Free cameras hooked up to the same base station.  All have worked just fine until recently when the Arlo Q pops up to "Live" when I log on, while the remaining Arlo wireless cameras are stuck on "Getting Status".  Thats as far as they go, never changing over to "Live" option.  I have restarted the base station several times and all 4 Arlo wireless units have brand new batteries. Thanks in advance.  Jeff

[sweethomegirl]

 Same here !I have 4 wire free cameras and 2 Arlo Q,

 it started last night,  all the arlo wire-free cameras  have gone dark with "Getting status..." on the screen. but arlo Q still working.

if runs out battery, they should not run out at the same time, as  all  4 of my arlo Q  have battery from range 30%--65%.

Is there any one could help us please ?

Thank you in advance

Naomi

[Temaxkc]

Same here. Base station mode is "getting information" and all cameras are in "getting status". Started last night.
Tracy

[jguerdat]

I'm not having any problems.  Have you tried both the app and a browser?  Does one work?

[Temaxkc]

Same results for both. I saw a thread from March 16 and 17th where some poeiple were having exact same issue. James C said there had been a software or server upgrade that was affecting a handful of people. Am wondering if this is same thing.

[JeffreyCPopp]

Both the app and browser do the same (Arlo Q connects just fine, but not the wireless Arlos), but the message is different.  My browser says "Failure to connect" while the app says, "Getting Status"??

[Temaxkc]

That post was on March 16 and started as: "arlo pro base station says getting information and won't correct itself"

[jguerdat]

One last attempt - try using the phone on cell service.

[JamesC]

Consider rebooting your base station using the on-off button. Allow the base station to come back online with a solid green power and internet LED. Are you still seeing the same behavior?

JamesC

[Temaxkc]

I turned off, unplugged, plugged back in and restarted. That did it. Sadly, this glitch occurred 12 hours into a three day trip, so I wasn't able to fix it until I returned home. Very frustrating to rely on s sdcurity camera system when I'm away, only to have it fail 12 hours after I leave. I've had this system for over a year and it's had a few of these hiccups. It's fixed now. Thank you, though I will probably be shopping for another system soon, thanks again.
Tracy

[jguerdat]

You might want to consider a wifi-enabled switch such as a WeMo. That way you can remotely power cycle the base of needed.

[Temaxkc]

Thank you for that suggestion. I will look into that.