My Arlo camera is not recording

[AA551]

My Arlo camera is not recording

[StephenB]

We need more info to work with.

• What camera and base?
• Is the camera on-line?
• Do you have a subscription?
• Do you have other cameras that are recording?
• Did it ever work?
• Does the camera live stream?

[AA551]

Yes camera is on line.
No subscription.
Yes have other cameras and are recording.
Yes it did work previously.
Yes it does live stream.

[StephenB]

I suggest trying the motion detection test next - to see if the camera is still properly detecting motion.  https://kb.arlo.com/1114344/How-do-I-use-the-motion-detection-test-for-my-Arlo-device

[AA551]

Still not working.

[JessicaP]

Hi AA551,

If you still have problems where your Arlo camera is not working even with the motion detection test, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.