My Arlo base station is offline; how can I troubleshoot It?

[BelAir]

Sometimes when I am away from the base station away from home, I get a message that says base station is offline.  Does this mean someone has dissconneted the system at home?  Can it be turned on and off from the base station?

[jguerdat]

It's likely that it's just a browser issue. Using Chrome, I find I need to log out and back into the Arlo servers. Others have reported that it happens even when doing thta and/or using other browsers. Try the app, too.

In any event, it's unlikely that someone has disconnected the system. Possible but not likely...

[williamarney]

I Camera shoulder off-line I've tried to reset my router and re-sync my cameras nothing works can somebody help

[williamarney]

My cameras are showing offline. I've tried to reset my router and re-sync the cameras nothings working

[JamesC]

williammarney,

Consider resetting the cameras by opening and closing the battery compartment door. Be mindful of the LED indicator on the camera. If you get no LED indicator or a slow pulsing amber LED this means the batteries are depleted and need to be replaced. Please let us know the results after replacing the batteries with a fresh set.

JamesC