Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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My Arlo Cameras have Been off for 2 Days

My Arlo cameras have been off for 2 days and ive now had enough...

1051 gmt in the UK can any one give me any info..

It states that the service is up and running and ive got three green leds.

Message 1 of 13

Arlo Pro 2 base station keeps going offline even after complete new setup

After multiple emails and phone calls concering my base station going offline, time zone that changed by itself and recordings not saved to library Arlo said I had to reset my basestation in order to isolate the case.

 

So I went further than that; I completely removed everything and restarted fresh.

 

And what happens after two hours: the base station goes offline AGAIN...

 

I demanded a new base station. I am so done with this....

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 2 of 13

Re: Arlo Pro 2 base station keeps going offline even after complete new setup

My base station went off line this morning around 0730 est for about 7 minutes. What's going on?

Message 3 of 13
Highlighted
Aspirant

Are you down??

My system isn't working all of a sudden. I restarted the router and everything and nothing's coming back on, it just says I'm offline. Are you down???

Ed

Message 4 of 13
Tutor

And now the cameras are not working properly again. And Arlo says all is resolved.

I cannot believe that they cannot get this corrected.  It is getting really old. I am so sorry that I recommended these cameras to two friends.   I won’t make that mistake again. 

Model: VMC3030 | Arlo Wire-Free Camera
Message 5 of 13

Re: And now the cameras are not working properly again. And Arlo says all is resolved.

I’v been also having issue lately with my cameras (Arlo Pro & Arlo Pro2) connecting to the server. This is happening on and off quite often lately. There’s no issue with my internet. My friend and family also having same problems with their cameras. Even after powering off the base station and powering back on, it would work for a while then same problem occurs. 

Message 6 of 13

Re: Arlo Pro 2 base station keeps going offline even after complete new setup

I’m having issue with connecting to the server lately with my cameras going offline. My internet is not a problem. I have reset the base station and power it back on. It would temporary work for a while, then same issue occurs with trying to connect to the Arlo server. 

Message 7 of 13

Re: And now the cameras are not working properly again. And Arlo says all is resolved.

Same problem here. I am over it.  

Message 8 of 13
Apprentice

Re: And now the cameras are not working properly again. And Arlo says all is resolved.

I no longer recommend Arlo's to my clients or friends. THey have too many outages with their service where things like live streaming not working, notification not working, etc.., I speak with support multiple times a week now which is sh**! My clients call me all the time saying their dam Arlo is broken. I am moving all my new clients to Ring because I am fed up calling Arlo support for them to fix something on their backend to resolve my issues.

Message 9 of 13
Arlo Moderator

Re: My Arlo Cameras have Been off for 2 Days

Are you still experiencing this issue?

Message 10 of 13
Aspirant

Re: My Arlo Cameras have Been off for 2 Days

Has this issue been fixed, as i has the same problem here in the UK, but now i am not getting any motion recordings or notifications. its just not detecting anything. No recordings for a couple of days now.

Message 11 of 13
Arlo Moderator

Re: My Arlo Cameras have Been off for 2 Days

@Ymulls

 

Have you tried to reboot your base station? If that does not help you can try and remove the cameras from Settings > My devices > Re-add?

Message 12 of 13
Aspirant

Re: My Arlo Cameras have Been off for 2 Days

Hi,

Rebooting the base did not help so I took out the batteries from the cameras and waited a minute before re- inserting them, it seems to be working fine for now. But the silly issues need to be resolved this is s very much problematic device, even my location was changed. This is just one of many issues I have had over the years and I know it’s not the devices more so the people updating them without testing the updates.
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 13 of 13