Model # VMB3000 camera will automatically go to 10 seconds

[Benn]

Is this the camera's problem or something else. My other camera has no problem. This didn't happen until the new app. addition.

[jguerdat]

Did you check/edit your modes?

[Benn]

I have 2 cameras with this unit and I synkt them at the same time and did the same for both. One works and one doesn't.

[Benn]

Sorry for the late reply.

[jguerdat]

Need details. Syncing is only the first step. You didn't say whether you checked your modes or what issues you're still having or how you've tried to troubleshoot.

[Benn]

I did the same set-up with both cameras at the same time. That includes mode, settings, synking, sensitivity, and time (seconds-45) to record. I also moved the proper working camera to the position of the 10 second recorder and there is no problem.

[jguerdat]

If you can swap camera positions and the problem follows the camera, it's likely a camera problem. Create a trouble ticket for possible RMA.

[Benn]

How do I creat a trouble ticket?

[jguerdat]

See the Support link at the top right? Use it and look for Contact Support on that page. Many choices.

[Benn]

Thank you so much for your time and effort. It's good to know there is someone to help with this system.

[Benn]

None of the suggested solutions have solved the problem. Kathleen is to call me at 10:AM this morning.

[JamesC]

Benn,

Were you able to resolve this issue with the help of the Arlo Support Team?

Please let us know!

JamesC