- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Is this the camera's problem or something else. My other camera has no problem. This didn't happen until the new app. addition.
- Related Labels:
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Did you check/edit your modes?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have 2 cameras with this unit and I synkt them at the same time and did the same for both. One works and one doesn't.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Sorry for the late reply.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Need details. Syncing is only the first step. You didn't say whether you checked your modes or what issues you're still having or how you've tried to troubleshoot.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I did the same set-up with both cameras at the same time. That includes mode, settings, synking, sensitivity, and time (seconds-45) to record. I also moved the proper working camera to the position of the 10 second recorder and there is no problem.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
If you can swap camera positions and the problem follows the camera, it's likely a camera problem. Create a trouble ticket for possible RMA.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
How do I creat a trouble ticket?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
See the Support link at the top right? Use it and look for Contact Support on that page. Many choices.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you so much for your time and effort. It's good to know there is someone to help with this system.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
None of the suggested solutions have solved the problem. Kathleen is to call me at 10:AM this morning.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Benn,
Were you able to resolve this issue with the help of the Arlo Support Team?
Please let us know!
JamesC