Mode changes to "disarmed" by itself

[loopee]

Having just installed two Arlo Q plus cameras recently, one camera keeps reverting its mode to Dis-armed, currently I'm using a schedule to arm them overnight but one camera arms itself correctly whereas the other camera keeps reverting back to dis-armed and not recording .

Checking the firmware, they are both up to date with the latest and running the same version - 1.8.3.2_17494

Searching these forums, this seem to be an identical issue from back in 2016:

https://community.netgear.com/t5/Features/Mode-changes-to-quot-disarmed-quot-by-itself/td-p/1087617

Any help appreciated  

[jguerdat]

Fastest thing would be to remove the camera from Settings, My Devices and resync fresh. If it still happens, open a case with support here.

[JamesC]

loopee,

Are you using a custom mode in the schedule or the default "Armed" mode? Check the rules for the mode being used and make sure everything is set up correctly.

JamesC

[Arlo123]

Try to check the MODE of your system if it is set to SCEDULE or ARMED. Because if it's under schedule, camera will really follow the settings it was set.

[loopee]

Hi James

I'm using the scheduling function to arm/disarm the cameras, as can be seen below

This only affect the one camera

[JamesC]

loopee,

Have you set up the schedule picture for both cameras? Are they identical?

JamesC