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Re: Lost the ability to scroll recordings

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marvin_martian
Guide
Guide

Recently, you can no longer scroll through recordings if your mouse is over the recording are itself.  Scrolling only works if outside the recorded video area in the tan/gray area.  The issue occurs using Firefox 85.0.2 but not with Chrome.


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marvin_martian
Guide
Guide

Problem resolved itself about a week ago.

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marvin_martian
Guide
Guide

*recordings area

JessicaP
Arlo Moderator
Arlo Moderator

Hi marvin_martian,

 

Make sure you're on the latest version for Mozilla Firefox, which seems to be version 86.0, and let us know if the issue still persists.

 

2021-02-26 07_46_06-About Mozilla Firefox.png

marvin_martian
Guide
Guide

No difference with 86.

JessicaP
Arlo Moderator
Arlo Moderator

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

marvin_martian
Guide
Guide

Problem resolved itself about a week ago.

View solution in original post