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Awful company. Live agent chat only available through extra subscription. Run far from this company, disgusting customer service . Getting my money back
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Are you able to provide details about the issue you are experiencing? We may be able to help you here on the community.
JamesC
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Hi James,
This is so aggravating.... I just finished my 3 month trial. I have three Arlo Essential Spotlight Cameras VMC2330. I subscribed for the $9.99. When I had the trial, I could see a live feed and also get the recorded videos when I went into my library. Now with subscription... I can see live feed, but no recorded videos. I have gone into setting, subscription - - but NO manage cameras tab, so I can't even drag the cameras into my subscription - which I have paid for. What am I missing??
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@Unhappy1212 wrote:
When I had the trial, I could see a live feed and also get the recorded videos when I went into my library. Now with subscription... I can see live feed, but no recorded videos. I have gone into setting, subscription - - but NO manage cameras tab, so I can't even drag the cameras into my subscription - which I have paid for. What am I missing??
Are you perhaps using a "friend" account (shared cameras)?
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I am having same exact issue as this guy:
Hi James,
This is so aggravating.... I just finished my 3 month trial. I have three Arlo Essential Spotlight Cameras VMC2330. I subscribed for the $9.99. When I had the trial, I could see a live feed and also get the recorded videos when I went into my library. Now with subscription... I can see live feed, but no recorded videos. I have gone into setting, subscription - - but NO manage cameras tab, so I can't even drag the cameras into my subscription - which I have paid for. What am I missing??
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@Unhappy1212 wrote:
I have gone into setting, subscription - - but NO manage cameras tab, so I can't even drag the cameras into my subscription - which I have paid for. What am I missing??
Have you tried using my.arlo.com on a PC?
FWIW, the iOS app instructs you to manage cameras there.