Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Aspirant

Lens contamination

I have three original arlo cameras (h/w version H8), and at least one of their lenses has developed contamination on the outside that won't come off with water or alcohol; neither has any effect. It looks either like contamination or a coating that's eroded away in places. I still get an OK image from the camera, but I'd like to know what's happening. I have a photo, but I don't see any way to post it to this forum. Has anyone else had this issue?
Message 1 of 5

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Aspirant

Re: Lens contamination

Well, I took your suggestion and opened a support case.  I was able to send the pic through chat and the rep offered to replace the camera, so I guess I'm set.  Thanks for the pointer.

Message 5 of 5

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Guru

Re: Lens contamination

The best way is to use the Choose File selection under the posting text box so we can see the image right away.

 

I would open a case with support:

 

https://www.arlo.com/en-us/support/contact.aspx

Message 2 of 5
Aspirant

Re: Lens contamination

 

Aah, there it is.  Thanks.  Here's the pic:Arlo lens.jpg

 

 

Message 3 of 5
Guru

Re: Lens contamination

Can't see the image yet because it needs to be approved. Might not be until Monday.

Message 4 of 5
Aspirant

Re: Lens contamination

Well, I took your suggestion and opened a support case.  I was able to send the pic through chat and the rep offered to replace the camera, so I guess I'm set.  Thanks for the pointer.

Message 5 of 5