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Teshabob1977,
Please give us more details about the problem you are having. Are you seeing error messages when attempting New System Setup? What is the LED behavior on the base station? Give us much detail surrounding the issue as you can.
If you prefer, you can also contact the Arlo Support Team for assistance. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.
JamesC