Issue to granted access

[pmt_dt]

Hi,

I've recently added two persons in my account to give them access to my two cameras. They've clicked on the link received by email and created their new account, bu they do not have the same interface as me and they can't have access to the shared camera.

Here is my interface:

Capture d’écran, le 2023-12-04 à 15.44.05.png

And here the interface of one of the two new persons:

Capture d’écran, le 2023-12-04 à 15.44.29.png

 

May I have some help for this?

Best regards,

[PaulaB0]

Bonjour @pmt_dt,

Bienvenue sur le forum Arlo et félicitations pour votre premier message 🙂

Your friends' accounts use different versions of the app. Please, contact our technical support to check the issue and provide you with further assistance. Here you will find all contact options (in French). 🙂

Bonne journée,
Paula
Équipe Arlo