Is the arlo WebPortal down?

[Rudy]

Is the Arlo web portal down?

I can not access the site

https://arlo.netgear.com/#/login

[justinkcyu]

ya I guess so.

I cannot access it either...

[Showguy]

It would appear that way. I have not been able to get in on any device or pc since 5:00pm est. 

[adio0709]

apparently.. having the same issue here. thank god its not just me. been freaking out restarting everything i can, still not working.

just purchased this thing last night. probably gonna box it right back up and return it for a different brand.

so much for "security"... foh, can't even view the camera lmao. what a joke.

[JamesC · Accepted solution]

We are aware of an issue regarding the web server that is affecting some users. We are currently working on a resolution. I will keep you posted! 

JamesC

[adio0709]

lol. oh boy! thank you! 

[justinkcyu]

great.

it seems it is back to normal now.

[adio0709]

nice, working here too. probably still going to return it for something more reliable. get the vibe this product isn't very well tested at all.

EDIT: appears its still not working actually. the web portal works but now it keeps saying "Your base station is not connected to the internet. Please make sure it's powered on and connected to your router."

I have done everything i can but still not working. switched wires around, did the master reset and resynced the camera.. still nothin.

[JamesC]

Arlo services are back online.  We experienced an issue with our hosting provider and apologize for the inconvenience.  Thanks to everyone for your patience.

JamesC

[adio0709]

which hosting provider?

appears its still not working actually. the web portal works but now it keeps saying "Your base station is not connected to the internet. Please make sure it's powered on and connected to your router."

I have done everything i can but still not working. switched wires around, did the master reset and resynced the camera, reset my internet all together numerous times.. still nothin.

[adio0709]

---

JamesC wrote:

Arlo services are back online.  We experienced an issue with our hosting provider and apologize for the inconvenience.  Thanks to everyone for your patience.

JamesC

---

where you at JamesC....

[JamesC]

adio0709,

I have sent you a private message. I believe the issue you are experiencing to be unrelated to the web server issue and would like to take further steps to assist you.

JamesC

[cptfrank]

I am having the same problem that other users described of getting the message that the base station is offline and not connected to the internet. I just bought the system, installed it today and it was working properly a couple of hours ago. I tried the described remedies and they did not work. If this is a problematic system I will return it to Sam's Club where I purchased it. It wasn't cheap.

[JamesC]

cptfrank,

Welcome to the community! Consider clearing your browser cache and logging back in or swapping to a different browser. Also consider signing on from a different device with the Arlo app such as a tablet or mobile phone to try and further isolate the issue.

Let me know if this helps!

JamesC

[cptfrank]

I signed in with my mobile phone and it worked. Thank youi.

[JD1964]

It's down now!  This is twice today I have checked, and twice it was down. 

Fix this, obviously it's a years worth of issue!

[JamesC]

JD1964,

I am not able to replicate any issue accessing the web portal. Are you receiving any error messages?

Are you seeing this behavior both on the web client and mobile app?

JamesC