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I was gifted an Arlo wireless camera package. The Base Station is VMB3000. I follow the on screen direction from my phone to connect the Base. The power LED and internet LED are both solid. The instruction say the base is detected and I push the button to connect. It then says it is unable to find any firmware updates at this time. I click "Finish" and it goes back to the home screen that says "Add New Device." I go on my computer and do the same thing from my desktop and it says "We are unable to claim this device." I have done the factory reset several times. Unplugged the ethernet and power cables several times and still the same thing.
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You might follow up with the gifter, and make sure they removed it from their account.
Did you try resetting the base (using a paper clip)?