Installing base

[jamesdm2]

I was gifted an Arlo wireless camera package.  The Base Station is VMB3000.  I follow the on screen direction from my phone to connect the Base.  The power LED and internet LED are both solid.  The instruction say the base is detected and I push the button to connect.  It then says it is unable to find any firmware updates at this time.  I click "Finish" and it goes back to the home screen that says "Add New Device."  I go on my computer and do the same thing from my desktop and it says "We are unable to claim this device."  I have done the factory reset several times.  Unplugged the ethernet and power cables several times and still the same thing.    

[StephenB]

You might follow up with the gifter, and make sure they removed it from their account.

Did you try resetting the base (using a paper clip)?