- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I set up an arlo 3 system then my old arlo stopped working. The base station simply wont pick up the cameras - either that or the app wont show them.
- Related Labels:
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@amanda66 wrote:
I set up an arlo 3 system then my old arlo stopped working. The base station simply wont pick up the cameras - either that or the app wont show them.
Are the old cameras on a different base?
Did you add the new cameras to your existing account, or set up a new account?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@amanda66 wrote:
They are different bases, same account
And the original base station is not showing up in the account???
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@amanda66 wrote:
I deleted 3 cameras and tried to re-sync them but either the app doesn’t show them or the base station isn’t picking them up.
Not sure why you did that - were you trying to move them to the new base?
You have to re-add the cameras (since you deleted them). Have you tried using the web ui instead of the app?
@amanda66 wrote:
The remaining camera shows as offline in the app.
Is the old base online?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I deleted them so I could re-add and sync them...also why I left one as it was.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@amanda66 wrote:
Same problem from a pc as from the app. Old base and remaining camera show but camera shows offline.
Is the old base also off-line? Have you tried restarting it?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@amanda66 wrote:
Old base is online. I have shut it down and restarted and it comes back online fine. Hit the sync buttons and the cameras flash orange once in a while while the base station tries looking for them. Cameras never connect.
Odd. This is all on the original account?
Have you tried adding one of the deleted cameras to the new base?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@amanda66 wrote:
Moved the old base station from LAN 4 port in the modem (where it’s always been) to LAN1 (new base station is on LAN 2) Lo and behold it works... Don’t know why???
Could be a failed LAN port on the router. You could try moving the second base to LAN 4, and see what happens.
Or leave well enough alone...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
-
Accessories
4 -
Activity Zones
1 -
Amazon Alexa
1 -
Apple HomeKit
2 -
Apple TV App
9 -
Applications mobile et en ligne
1 -
Apps
4 -
Arlo Go
3 -
Arlo Mobile App
471 -
Arlo Pro
36 -
Arlo Pro 2
1 -
Arlo Q (Plus)
3 -
Arlo Smart
144 -
Arlo Web and Mobile Apps
18 -
Arlo Wire-Free
30 -
base station
1 -
Batteries
529 -
Before You Buy
732 -
Can't view cameras live at all
1 -
Dépannage
1 -
Détection de mouvements
1 -
Features
871 -
Fehlerbehebung
1 -
Firmware Release Notes
93 -
Google Assistant
1 -
Hardware
1 -
home security
1 -
IFTTT (If This Then That)
105 -
Installation
1,962 -
Iphone 14 pro
1 -
Live view
1 -
Modes and Rules
1 -
Motion Detection
2 -
Object Recognition
3 -
Online and Mobile Apps
983 -
Online und mobile Apps
1 -
Order Not Going Through... help please!
1 -
Other Discussions
1 -
Partner Integrations
4 -
Security
1 -
Service and Storage
14 -
Smart Subscription
3 -
SmartThings
71 -
Troubleshooting
8,552 -
Videos
233 -
Vidéo
2 -
Warranty & Contracts
2
- « Previous
- Next »