Arlo|Smart Home Security|Wireless HD Security Cameras
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I want to reset and reinstall my system

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  • ‎2016-12-30 03:09 PM
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lfgill125
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‎2016-12-30 03:09 PM

On my Arlo app on my iPhone 6 plus I suddenly had over 15 sets of devices show up.  I had to remove the devices to get a clear screen.  I want to reset and reinstall my system but the synch light will not come on.  What is the proper way to do this.  I have tried several times but unit will not reset.  I have a system with three cameras at my cabin and one at my main residence.

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JamesC
Community Manager
Community Manager
‎2017-01-03 09:10 AM

lfgill125,

 

If you would like to factory reset and reinstall, remove all devices from Settings > My Devices. This will factory reset the base station and allow it to be claimed again by clicking "Add Device". If you are still having trouble, press and hold the reset button on the back of the base station until all LEDs flash amber. Allow the base station to come back online with a solid green power and internet LED and use the "Add Device" button to claim the base station.

 

JamesC

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