WV

[ninawalls]

I switched internet providers,  and I can get to scanning the QR code, it chimes, but then keeps buffering.  You can't find a phone number to ask someone.  This is the worst customer service,  I have ever seen.

[EddyDFW]

am assuming this is for a doorbell? or is it for an essential camera?

either way, since you switched to a new internet provider you need to make sure that this new internet provider is able to give you a 2.4ghz band or channel, you would need to contact them to find out, if its spectrum, spectrums latest routers dont do 2.4ghz and arlo cameras and doorbells need 2.4ghz channel to be connected. 

there are several factors that contribute to on-boarding issues after a new internet provider is introduced.'

you can contact Arlo support by going to support center from settings in your Arlo app

[jguerdat]

The easiest way to switch routers/ISPs is to set the WiFi to use the old WiFi SSID and password in the new router. Everything that was connected will then automatically be connected to the new router. If you removed and/or reset the camera, the above doesn't matter.

Phone number is found in Settings, Support assuming you have a subscription.

[StephenB]

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@EddyDFW wrote:

spectrums latest routers dont do 2.4ghz and arlo cameras and doorbells need 2.4ghz channel to be connected. 

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I'm not seeing this on-line, can you provide a link to the web page for such a router.

Almost all routers provide both 2.4 ghz and 5 ghz (with some new ones also providing 6 ghz).  They often use the same network name/password for all radios, and that can sometimes complicate the install.