I redeemed my arlo 1-year arlo secure code but my arlo secure app was not updated.

[jk2024arlo]

I recently bought arlo cameras so all are on free trial. Once I redeemed my 1 year professional subscription code, I can see my plan was changed at my arlo account at arlo.com. But, my phone and ipad arlo secure app would not change trial plans to my subscription.

What can I do? I totally regret that I purchased arlo but may need to pay extra for the other brand. I don't know how many times I have contacted arlo support center for camera issues, and now it seems redeemed but not redeem on my app?? Any suggestions can be greatly appreciated.

[StephenB]

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@jk2024arlo wrote:

I recently bought arlo cameras so all are on free trial. Once I redeemed my 1 year professional subscription code, I can see my plan was changed at my arlo account at arlo.com. But, my phone and ipad arlo secure app would not change trial plans to my subscription.

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Wait for the trial to expire.  The cameras will automatically switch to the paid subscription at that time.