I need help with getting signed out of my account

[John1889]

First off I constantly get kicked off by another device and they have sent me 2 not new like I bought but refurbish base station and when they both got here they had been opened and tampered with now arlo want even talk to me and i got on the sight today and someone has reworked my system and it has been unarmed all day while we were gone my house has been broken into twice now with their so called security system and so now I'm turning it over to a lawyer I'm tired of getting lied to by arlo one thing it's not a security system it's a joke so for starters we are hitting them for false advertising and for replacing equipment under warranty with refurbished unit when they are supposed to replace it with new

[ShayneS]

Hi @John1889

Have you ever logged in using more than one device? that could be a determining factor in why you're getting kicked off by another login.

Our support team does not have access to changing account settings, does anyone other than you have access to the account?