Arlo|Smart Home Security|Wireless HD Security Cameras

I have bought over a dozen of the arlo wireless cameras

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Kege
Follower
Follower

I have a case number 10 days old NO CONTACT Since very upset one camera got wet inside been drying over 2 weeks same thing as when wet blue light lites for a second or two then in order to get it to light again have to reopen door.

Cannot connect it like that 

 

New online case (# 40901648) has been created

** DO NOT REPLY TO THIS EMAIL**

Dear Customer,

Thank you for using our online ticketing portal.

We have created a new case (40901648) for your request and assigned it to our support team.

An expert will review your query and respond to you as soon as possible.. 

Discussion Thread

One of my cameras got wet inside I have dried it out. When I put new batteries in it blue light comes on for maybe a second then goes out cannot get another blue light until I change batterie again. Serial Number 5EX183SB0B90E


You will receive an email notification when your case is updated by a support expert.

 

Please refer to your case number in any calls and or correspondence with Arlo support.

Thanks,

Arlo Support 

 

and NOTHING SINCE

1 REPLY 1
ShayneS
Arlo Moderator
Arlo Moderator

Hi @Kege

 

I have reviewed your case & will be escalating this to the appropriate team. I will contact you via PM for further details.