Arlo|Smart Home Security|Wireless HD Security Cameras

I can't connect to my cameras in the Arlo app

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igenr8
Initiate
Initiate

Is it just me or are others unable to connect to their cameras and also unable to get past the login screen which just does not respond?

Model: VMB3500 | Arlo Base Station
5 REPLIES 5
StephenB
Guru Guru
Guru

@igenr8 wrote:

Is it just me or are others unable to connect to their cameras and also unable to get past the login screen which just does not respond?


I'm not having any trouble logging in.

Lhboyd
Guide
Guide
I’m able to get past the login screen but it just says connecting.... and never connects
Model: ABC1000 | Arlo Baby
StephenB
Guru Guru
Guru

@Lhboyd wrote:
I’m able to get past the login screen but it just says connecting.... and never connects

What browser are you using?

Lhboyd
Guide
Guide

@StephenB I am Using the phone app. Randomly it will not connect for 30-45 minutes

Model: ABC1000 | Arlo Baby
ShayneS
Arlo Moderator
Arlo Moderator

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support