Arlo|Smart Home Security|Wireless HD Security Cameras

Re: I can't change my password

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garysacks
Follower
Follower

Can't change my password!!! YES, new password with all directions followed!!!!

Can't get a dial tone for "customer Support"....always busy!!!!! Not enough REAL Customer Support!

OMG!

jguerdat
Guru Guru
Guru

Can't get a dialtone and somehow it's Arlo's fault?

JamesC
Community Manager
Community Manager

garysacks,

 

What is preventing you from changing your password? Are you receiving an error message?

 

JamesC

Jetski44
Tutor
Tutor
Each PW reset ‘link’ ARLO sends is expired.

It tells you to send another link... you do, change the PW again and resubmit it and it tells you the link has expired.

It’s a frustrating circle

So I agree... you can reset your password and as a result I cannot login to my ARLO account and see my cameras

It’s a GD security issue that ARLO is neglecting