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You can't download CVR video. You must view it and use a screen capture program to be able to store it locally. Kind of a pain but it does work.
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CVR is cloud-based. You can view the video and use screen capture software to manually record the stream as it's viewed which will record the audio, too. You could use a tape recorder or an audio recorder that will capture what's on the stream as you view it.
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You need to read the FAQs here to understand the various features. Normal recordings are time-limited while CVR is a continuous stream of video and audio. The major difference is that the CVR stream can't be downloaded - it would be huge. You have to view it using the Arlo website or app. While viewing, you can use screen capture software to record it locally for your long-term usage. It will record both the video and audio.
I happen to use paid software for screen capture but a quick Google for screen capture software gives you options. Here's one:
https://www.pcmag.com/news/349410/how-to-capture-video-clips-in-windows-10
It sounds like you need to contact a local person for help with this. It's well beyond the scope of these forums.
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