How to contact support?

[Pdxcollins]

Arlo provides no support for their products. Don’t buy.

[JamesC · Accepted solution]

Pdxcollins,

With a subscription to Arlo Secure, you can access support directly from the Arlo Mobile app. For more information, take a look here; https://kb.arlo.com/000062610/Arlo-Support-Options

Alternatively, you can ask any questions you may have here on the Arlo community. We would be glad to assist.

JamesC

[Pdxcollins]

Not helpful

[Dannybear]

The arlo warranty repair or replacement business model is to buy a subscription to obtain a RMA from arlo support so it can be processed.

Read below

https://www.arlo.com/en-au/terms-and-conditions.html

[StephenB]

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@Dannybear wrote:
The arlo warranty repair or replacement business model is to buy a subscription to obtain a RMA from arlo support so it can be processed.

Read below

https://www.arlo.com/en-au/terms-and-conditions.html

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Warranty RMAs don't require a subscription (and I am not seeing anything in your link that says they do).  There is an access issue right now (since it is near-impossible to ask for an RMA w/o a subscription).  I think Arlo knows they have to fix that.

[Pdxcollins]

Can’t get camera to recognize QR code. Have no idea how to select anything but 5-g. My service provider for internet is just as useless as Arlo support. This I have a useless doorbell camera

[JamesC]

Pdxcollins,

Are you failing at the QR code or do you get beyond that screen to the searching for camera screen and then fail?

If you're unable to scan the QR code, you may need to try the troubleshooting here: https://kb.arlo.com/000062338/My-Arlo-camera-will-not-scan-the-QR-code-during-setup

JamesC