Camera models

[Bellime]

How do I determine the model of my camera via the device info on the mobile app?
For instance mine shows H-8, it doesn’t resolve to a product name used by sales

[JessicaP]

Hi Bellime,

You can look through the Product Page to see which camera you have.

[Bellime]

Doesn’t answer the question!  How do you determine the model from the device info in the mobile app?

[mulox1]

I have the same issue... I bought my Arlo system too long ago and I don't recall what I got, other than I know they are mixed models.  I think I have Pro and Pro 2.  When I look in Settings, Device info, I see:  "Hardware H3" and I think that means Pro 2... how can I be certain?  I am sure someone at Arlo support has a cross-reference guide!

[jguerdat]

Agreed that this is an issue. The "easiest" way is to look at the camera face as well as determine what batteries they use. The original wireless cameras use 4 CR123 batteries and are smaller/more rounded than the later cameras. The Pro camera has an all black face while the Pro 2 has a white ring around the face.

Original - VMC3030

Pro - VMC4030

Pro 2 - VMC4030P

You can use the product pages on arlo.com to also help.