Grey screen

[ArveH]

I have a grey screen on one of my Arlo cam. Im able to set it in live modus via the app, but its still grey.

Via the web-browser, Im not able to set it in live modus, then I get the message that it times out...

I have another cam, and thats working fine. 

Im in Norway, and the cam is in Spain...

Any solution that doesnt require me to fly down to Spain?

[jguerdat]

You can try remotely rebooting the base which may or may not work. If not, it may be a hardware problem.

[ArveH]

Hi and thank you - but sorry, this did not help...

[gt999]

Any updates here? im experiencing the same issue. Thanks!

[ShayneS]

@gt999

What firmware version is your base station & camera running? Also, what OS is your phone running & what is the version of the Arlo Mobile App you are using?

[ArveH]

Sorry, no solution yet...

[ShayneS]

@ArveH

Have you tried to remove the camera from Settings > My Devices And re-add it?

[ArveH]

Hi

I think "everyting" is updated, but in a few days I will be in Spain, and I will be able to check it more 🙂

[ArveH]

Hi

No, we live in Norway and camera is in Spain. But in a few days I will be in Spain, and I will be able to check it more 🙂

[misspixels]

I have the same issue with one camera. Turns faded gray on live screen today. Any solutions?

thanks

[jguerdat]

Post a screenshot so we can see. Is it possible that the light level is low enough for the camera to switch to night mode?

[misspixels]

There you go! 🙂

Left is when the screen go faded gray and right is the daylight and juste befor it turn gray. 🙂

[jguerdat]

Just answered in your other thread.