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Granting access not working. They accepted and created an account but shows pending invite on mine.

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  • ‎2021-01-21 03:48 PM
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-56
Follower
Follower
‎2021-01-21 03:48 PM

When I granted access to a friend, they accepted the invite, created an account, but it comes up as a new primary account, and wants devices setup. It still shows as pending invite in my account.

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JessicaP
Arlo Employee Retired
‎2021-01-22 08:24 AM

Hey -56,

 

Try removing their grant access and re-invite them again. Have them click on the link they receive on their email and log in with the account again to see if that helps.

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