Granting Access Error - Message Says "System experiencing unexpected error"

[Emsdoc911]

Trying to grant access to family to view cameras but keep getting same error

[ShayneS]

@Emsdoc911

Have you tried to grant access through the Web Portal? Do you receive the same error message?

[Emsdoc911]

I tried on mobile phone, tablet and on pc through the web. Chatted with tech support for over an hour with no results.

[ShayneS]

What firmware version is your base station running?

[Emsdoc911]

Here is the specs

[ShayneS]

Have you tried test adding a different email by chance?

[Emsdoc911]

I have used multiple different emails as i was advised. The screen appears that it sent the request but the other person does not receive. I set the white list to the 3 domains i was given to allow emails not to be blocked. No change.