Arlo app problem

[Cinnaron5]

I recently had trouble with my base station. When I resolved the off-line issue I had to re-sync all my devices to my iPhone. But not my wife can’t see the cameras on her iPhone, although she receives the alerts when they see monitor. I have tried twice to reinstall the app which has not helped. We are running the same iOS on our phones. Does anyone have a solution to this problem?

[ShayneS · Accepted solution]

Hi @Cinnaron5

Have you tried to remove and re grant access to you wife's phone?

[Cinnaron5]

No I have not. But I’ll give that a try

[Cinnaron5]

Regranting access solved our issue. Thanks

[ShayneS]

@Cinnaron5

You are welcome! Have a great weekend.